She told me there was a new person working the route
A new driver started working for the marijuana delivery service last week. The service delivers all of the items that we use in the medical and recreational marijuana dispensary. Each week they bring our supplies like edibles, smokable flower, concentrates, and pre-rolls. Everything that we sell in the dispensary comes from this delivery service. I recognized a new face last week. I mentioned something to the familiar face that I saw with the new guy. He told me that the guy was just starting out, but he was going to start taking over the route next week when the regular guy was on vacation. He promised there would not be any problems and all of the marijuana deliveries would be on time. He didn’t promise they would be accurate. The deliveries that we received the next week on Monday were totally wrong. The delivery driver forgot six boxes of items for the store. Most of those shipments were items that we sell every single day. All of the missing stock was a really big deal. As soon as I realized all of those items were missing, I immediately contacted the distributor to file a complaint. The woman on the phone apologized for the mix-up. She told me there was a new person working the route. I already knew that information, but it was still nice to hear her apologize for the mix-up. We had to wait two extra days and we ran out of a lot of different marijuana supplies. Our customers weren’t too happy when all we could do was say I’m sorry.